Returns

APPLICABLE TO ALL RETURNS

CONDITION - All returns must be in their original condition, with tags attached including a hygiene seal. We will not accept tampered or worn returns. If the item does not meet expectations, we will email to notify. 

SALE OR PROMOTIONAL ITEMS - All sale items are final sale. These cannot be returned for a refund, exchange or store credit. 

FAULTY ITEMS - Items that are deemed faulty will receive a full refund.

TIME FRAME All returns must be returned within 30 days of purchasing. 

PROCESSING RETURNS ONCE RECEIVED As we work with a 3PL for our returns, please allow 4-7 business days for your return to be processed. We process all returns on a Wednesday, and if your return is received after this day, it will then be processed the following Wednesday. 

OUR RETURN PROCESS FOR ONLINE 

TIME FRAME All online returns must be lodged within 7 days post receiving your goods. 

SALE OR PROMOTIONAL ITEMS All sale items are final sale. These cannot be returned for a refund, exchange, or store credit. 

RETURNS RECEIVED IN UNSELLABLE CONDITION All items must be in their original condition with hygiene stickers attached. If deemed 'unsellable' we will issue a credit note, minus a $50 admin fee. 

SHIPPING All customers are liable for their return shipping costs.