Returns Portal
APPLICABLE TO ALL RETURNS
CONDITION - All returns must be in their original condition, with tags attached including a hygiene seal. We will not accept tampered or worn returns. If the item does not meet expectations, we will email to notify.
SALE OR PROMOTIONAL ITEMS – Items purchased on sale or using a promotional discount of 15% or more, including Black Friday Sale items, are considered FINAL SALE. We do not accept returns, exchanges, refunds or store credits for change of mind, incorrect sizing or unwanted purchases.
Faulty items or items that do not meet consumer guarantees will be handled in accordance with Australian Consumer Law.
FAULTY ITEMS – Items that are deemed faulty will receive a full refund.
TIME FRAME - All returns must be lodged 7 days post receiving the goods, and returned within 30 days of purchasing.
ONLINE RETURNS
TIME FRAME - All online returns must be lodged 7 days post receiving the goods, and returned within 30 days of purchasing.
FULL PRICED ITEMS – Eligible for a refund or online store credit.
10% OFF WELCOME CODE – Full priced items purchased using the 10% off welcome code are eligible for a refund or online store credit. Items purchased using a discount of 15% or more, including promotional sale codes, are considered FINAL SALE and are not eligible for return.
SALE OR PROMOTIONAL ITEMS – Items purchased on sale or using a promotional discount of 15% or more, including Black Friday Sale items, are considered FINAL SALE. We do not accept returns, exchanges, refunds or store credits for change of mind, incorrect sizing or unwanted purchases.
Faulty items or items that do not meet consumer guarantees will be handled in accordance with Australian Consumer Law.
RETURNS RECEIVED IN UNSELLABLE CONDITION - All items must be in their original condition with hygiene stickers attached. If deemed 'unsellable' we will issue a credit note, minus a $50 admin fee.
SHIPPING - Customers are liable for return shipping costs unless returning for credit or exchange.
IN-STORE RETURNS
For any purchases made directly in our stores.
FULL PRICED ITEMS – Eligible for a refund, exchange or store credit. Refunds must be processed in the original store of purchase via the original payment method. We are unable to process refunds between store locations. Purchases made using digital card payments (including Apple Pay, Google Pay, Afterpay or Zip Pay) must be refunded in person at the original store
SALE OR PROMOTIONAL ITEMS – Items purchased on sale or using a promotional discount of 15% or more, including Black Friday Sale items, are considered FINAL SALE. We do not accept returns, exchanges, refunds or store credits for change of mind, incorrect sizing or unwanted purchases.
Faulty items or items that do not meet consumer guarantees will be handled in accordance with Australian Consumer Law.